This document was last updated on March 17th, 2025.
1. Acknowledgment and Acceptance of Terms
Consumers Supply Company (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website (ConsumersPlumbing.com).
By accessing our website, you acknowledge and consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.
2. Information We Collect and How We Use It
Consumers Supply Company collects personal and non-personal information in the following ways:
a. Web Server Logs.
When you visit our website, our servers automatically collect information such as:
- Your IP address
- Browser type and operating system
- The pages you visit and links you click
- Date, time, and duration of your visit
- The referring website or search engine
- Your city, state, and country based on IP geolocation
- Your Internet Service Provider (ISP)
b. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience. Cookies help us:
- Save your preferences and login information
- Analyze website traffic and performance
- Improve customer service and user experience
You can manage or disable cookies through your browser settings. However, some website features may not function properly without cookies.
c. Personal Information You Provide
We may collect personal information when you:
- Purchase products or services
- Register an account or sign up for newsletters
- Contact customer support
- Participate in surveys or promotions
- Engage in a live chat session (see below for details)
This may include your name, email address, phone number, shipping/billing address, payment details, and chat transcripts.
d. Live Chat and Communications Recording (Consent Required in Certain States)
If you use our live chat feature, we may record and store your conversation, including any personal information you provide. In compliance with Florida’s Security of Communications Act (FSCA) 934.01 and similar laws, explicit consent is required before initiating a chat session.
✅ Before starting a live chat, users will be required to check a box indicating their consent to recording and data collection.
If you do not consent, please do not use the live chat feature.
3. Compliance with Florida’s Security of Communications Act (FSCA) 934.01
Florida law requires all parties to a communication to provide explicit consent before any recording takes place. To ensure compliance:
- We will notify users before recording any live chat, phone call, or electronic communication.
- A consent checkbox will be displayed before initiating a live chat.
- If consent is not given, the chat feature will not be available.
- Any recorded communications will be securely stored and only accessed when necessary for customer service, compliance, or legal obligations.
By using our live chat or communicating with us electronically, you acknowledge and agree to these terms. If you have any concerns, please contact us at kenny@consumersplumbing.com before engaging in communication.
4. How We Use Your Information
We use your information for:
- Processing transactions and fulfilling orders
- Providing customer support
- Improving our website and services
- Personalizing your experience
- Sending marketing communications (only with your consent)
- Detecting fraud, security threats, or illegal activities
5. Sharing of Information
We do not sell your personal information. However, we may share data with trusted third-party service providers who assist us in:
- Payment processing (e.g., credit card transactions)
- Shipping and order fulfillment
- Customer support and live chat services
- Marketing and analytics
These third parties are contractually obligated to protect your data and only use it for the services they provide to us.
We may also disclose information:
- To comply with legal requirements (e.g., subpoenas, court orders)
- To protect our rights, property, or safety
- In the event of a merger, acquisition, or sale of assets
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:
- Order and transaction data: Retained for tax and legal compliance
- Live chat transcripts: Retained for customer support purposes
- Marketing data: Retained until you opt out or withdraw consent
You may request deletion of your data at any time by contacting us (see section 7 for information on how to contact us)
7. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
📧 Email: kenny@consumersplumbing.com
📍 Mailing Address:
Consumers Supply Co
Attention: Privacy Compliance Team
1110 W. Lake St, Chicago, IL 60607
📞 Phone: 312-666-6080